My Account PROFILE-ART.COM — REFUND POLICY (DIGITAL CONTENT)
Effective date: 25 September 2025
1) Summary
We sell one‑off downloadable digital avatar images (no subscriptions). Because digital content is delivered immediately, orders are generally non‑refundable once the download link or file has been provided. This Policy explains when you can ask for a refund, how to contact us, and what proof we may need to resolve an issue quickly.
2) Who we are & how to contact us
Profile‑Art.com is operated by NEWBRIDGE CAPITAL BATH LTD, Dept 6101, 43 Owston Road, Carcroft, Doncaster, United Kingdom, DN6 8DA. Contact: info@profile-art.com
3) Scope of this Policy
This Policy applies to purchases made on Profile‑Art.com of downloadable AI‑generated avatar images. We do not offer subscriptions or cash‑out features. Payments are for one‑off digital content.
4) Your right to cancel (digital content)
For digital content, the usual 14‑day right to cancel does not apply once supply has begun with your express request. At checkout, you are asked to confirm that you want immediate access to the digital download and acknowledge that you lose the 14‑day cancellation right once the download begins. If you have not accessed the download and we have not started supply, you may still request to cancel within 14 days of purchase.
5) When a refund is not available
We cannot refund orders after the digital content has been supplied (e.g., when the download link or file has been made available to you), except where required by law or under the specific exceptions in Section 6 below. Non‑refundable examples include: change of mind; style preference; incorrect size/variant chosen where the product page matches what was delivered.
6) Exceptions — when you may be eligible for a refund
We will consider a refund, replacement download, or price adjustment in these situations:
a) Duplicate purchase (accidentally bought the same item twice within 24 hours).
b) Non‑delivery attributable to us (e.g., delivery email never sent and download link not made available).
c) Technical defect that prevents access or use despite reasonable troubleshooting.
d) Material misdescription on the product page (what you received materially differs from what was described).
e) Unauthorised transaction (subject to investigation; you may also need to contact your payment provider).
7) Evidence we may use and request
To resolve your request, we may use and request limited evidence such as order ID, timestamps of link creation and access, server/download logs, and screenshots of errors. This information is used solely to investigate fulfilment and technical issues.
8) How to request a refund or replacement
Email us at info@profile-art.com within a reasonable time after purchase (and within 14 days if you have not started the download). Include: (1) your order number; (2) the email used at checkout; (3) a short description of the issue; (4) screenshots or error messages where helpful. We typically acknowledge within 2 business days and aim to resolve within 14 days.
9) Quick troubleshooting before you write
• Check your spam/junk folder for the delivery email.
• Sign in to your account and try re‑opening the order page/download link.
• Try an alternative browser or device; disable aggressive download blockers/accelerators.
• Ensure you have sufficient storage and a stable connection.
If links have expired, we can usually re‑issue a fresh link after verifying your order.
10) Refund method, currency & timing
Approved refunds are issued to the original payment method. We aim to initiate approved refunds within 3–5 business days; your bank or card issuer may take additional time to post funds. Prices and refunds may be shown or processed in USD, EUR, AUD, or CAD; any exchange rate differences, issuer fees, or timing variances are outside our control.
11) Chargebacks
If you are considering a chargeback, please contact us first so we can help. Where a chargeback is raised after delivery, we may provide fulfilment evidence to your payment provider. During an investigation, access to downloads may be paused.
12) Abuse and fair use
Where we reasonably suspect refund abuse (e.g., repeated claims after successful deliveries), we may decline a refund and/or refuse future orders.
13) Changes to this Policy
We may update this Policy from time to time. The latest version will be posted on the website with a new effective date. Changes do not affect previously granted statutory rights.
14) Contact
Questions about refunds? Email: info@profile-art.com
© NEWBRIDGE CAPITAL BATH LTD — Profile‑Art.com